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Privacy Policy

PURPOSE & SCOPE

At Life101, we treat the handling of all personal information with the utmost seriousness. We are committed to protecting all personal information under our control in accordance with the New Zealand Privacy Act 2020, along with other applicable privacy and data protection laws. This policy applies to all users of the Launchpad platform, including students, participants, staff, and contractors, ensuring that all personal data is handled in compliance with the law and our privacy promises.

This policy applies to all Launchpad staff, contractors, and anyone with access to personal information through our services. It ensures that all data, including student and participant information, is handled in a way that protects privacy and ensures compliance with the law.

By visiting www.101launchpad.co.nz (our “website”) or www.app.101launchpad.co.nz  (“Launchpad”), accessing, using, and participating in the Launchpad and any associated services, you agree to the terms outlined in this Privacy Policy. If you do not agree to these terms, you must not use our website or services.

1. Information We Collect

We may collect the following personal information of yours:

  • Name and contact information (such as email address and phone number).
  • Information about your use of the Site, such as your IP address, device type, and browser type.
  • Data provided during account creation and course participation (such as student names, email addresses, course-related inputs such as CV information).
  • Non-personal information (such as anonymised survey responses and aggregated usage statistics).
2. How We Collect Your Personal Information:

We collect personal information directly from you in the following ways:

  • When you visit our website.
  • When you create or register for a Launchpad account.
  • When you subscribe to our courses or purchase our products.
  • When you contact us for support or other enquiries.
  • When you participate in surveys or promotions.

We may also collect information about you through teachers; schools; organisations; or from parents or legal guardians (if applicable).

3. How We Use Your Information

We may use your personal information for purposes including, but not limited to:

  • Account creation and managing user access to the platform.
  • Facilitating the functionality and operation of the Launchpad platform.
  • Providing and improving our services, including the courses and products we offer.
  • Communicating with you about our services and responding to your enquiries.
  • Processing payments for courses and products.
  • Personalising your experience on our website and tailoring our content and advertising to your interests.
  • Complying with legal obligations or protecting our legal rights.
  • Collecting and sharing anonymised data for research, marketing, or demonstrating the impact of our programmes (without identifying you).

We do not use, share, or sell personal information for marketing or commercial purposes. Launchpad does not partner with financial service providers (such as Afterpay) or personal loan providers.

4. How We Hold and Share Your Information

We hold your personal information securely and only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Personal information may be shared with third parties such as:

  • Service providers such as Firebase (for data storage) and Brevo (for communication services), who help us operate and support the Launchpad platform.
  • Government authorities or law enforcement if required to comply with legal obligations.

When required by law or when anonymised or aggregated data is used for research or statistical purposes, users will not be identifiable.

5. Data Retention and Deletion

Personal data is retained as long as necessary to manage user accounts or until the user requests deletion. If a student or participant requests their data be deleted after completing the course, we will comply promptly. Information is not retained longer than necessary, in line with the Privacy Act 2020 and other applicable laws.

6. Data Security

We take reasonable measures to protect your personal information from loss, unauthorised access, misuse, or disclosure:

  • Google Firebase stores personal data securely, with end-to-end encryption and compliance with GDPR, HIPAA, and ISO standards. More information on Firebase’s security can be found here (https://firebase.google.com/support/privacy).
  • Brevo (formerly Sendinblue) stores communication-related data with two-factor authentication and strong security measures. More information on Brevo’s security can be found here (www.brevo.com/features/data-security).
  • Sanity, our content management system, does not store or process personal information.

Access control is strictly enforced. Only authorised Life101 staff and contractors have access to the Firebase console, and teachers can only view limited student information (such as names and email addresses).

7. Cookies and Internet Use

We may use cookies to track user activity and improve user experience on our website. These cookies do not collect personal information unless you have an account and are logged in. You can disable cookies in your browser settings, but this may affect the functionality of the website.

While we take steps to maintain secure internet connections, providing personal information over the internet is at your own risk. We recommend keeping your login credentials confidential.

8. Data Sharing and Disclosure

We do not disclose student data to third parties unless required by law. In cases where anonymised or aggregated data is used for research or marketing purposes, individual users will not be identifiable.

9. Breach Response Plan

In the event of a data breach, we have a comprehensive response plan in place. We will promptly notify the Office of the Privacy Commissioner (OPC) and affected individuals if a breach poses a risk of harm. Steps will be taken to mitigate risks and resolve the situation swiftly.

10. Access to Your Personal Information

You have the right to access or correct any personal information we hold about you. If you would like access to your personal data, you can contact us at . We will provide access where the information is readily retrievable and where we have no lawful reason to withhold it.

11. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental or guardian consent. If you are under 13, do not provide personal information without permission from a parent or legal guardian.

12. Jurisdiction and Governing Law

This Privacy Policy, and any legal matters related to it, are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the courts of New Zealand.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at .

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated version will be effective as of the date it is published. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

This privacy policy was last updated on Thursday 3rd October 2024.

 

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