fbpx

FAQs

Course Related Questions

About the course

How long does it take to do this course?

It takes approximately 9 hours to complete the course and learn tons of different skills that you’ll use over and over in your lifetime! There are 9 workshops and each one takes around 1 hour to complete.

You say it's not another boring life and financial skills course, but why?

The Launchpad is highly interactive, jam-packed with tasks, activities, quizzes, and fun pick-a-path scenarios. Use your newfound skills to get out of a handful of sticky situations, collect rewards and race against the clock. You can even choose a trusty sidekick to motivate you on your journey. There’s never a dull moment!

I'm only interested in one module/workshop. Do I have to complete all workshops?

Yes. The workshops are in a set order to ensure you have acquired the skills needed to keep progressing forward in the course. For example, we want you to know about your personality type so you can approach the remaining content with this in mind and help it guide your decision making.

What do I get for completing the course?

  • Module badges (if achieved)
  • Certificate of completion
  • Workshop Summary
  • Customisable templates

Help/support

What if I get stuck?

For the duration of the course, you will have access to chat support. You can use the chat to ask for help or report any issues to the Launchpad team.

Equipment/resources

What equipment/resources do I need to complete this course?

Just a digital device – computer, mobile or Ipad. We recommend completing some tasks on a laptop or desktop computer so you can download and save certain documents you’ll create.

Data collection/privacy

What data is collected on me?

If you would like to know how your data is collected, stored, or used you can view our Terms of Use and Privacy Policy.

Is any information shared with anyone else (ie. my parents/school/organisation?

If a school or organisation signs you up for the platform, they may have access to your data (this only applies if they have a Houston dashboard).

If you purchase an individual subscription, there is an option to share information with a parent/guardian if you would like them to receive occasional updates on your progress. This update is controlled by the account holder.


Individual/ Parent Pricing FAQS

What is included as part of an individual subscription?

  • Full 90-day access to the Launchpad and all features
  • Chat support
  • Course certificate
  • Resources and templates that can be customised to create ready-to-use documents like a CV or personal budget.
  • Workshop Summary documents

What happens after I pay for an individual subscription?

The intended holder of the Launchpad account will be asked to enter login details to create a personal account providing them access to the Launchpad for 90 days.

What is the Individual + Package and where does my money go?

When you opt to buy an ‘Individual+’ you are covering one learner subscription and Life101 will fully fund another individual that lacks the financial means to pay for access to the Launchpad.  These individuals are identified by our partner charitable trust, Venture.

Can I buy one stand-alone module or workshop?

You can’t buy one module or workshop. A learner must complete each workshop in the order that they unlock, as they are required to obtain certain skills and capabilities to progress.

How soon can I gain access to the Launchpad?

Once your online payment has been processed, you will receive instructions to create an account and gain immediate access to the Launchpad.

How long will my subscription last?

A subscription start date is triggered by an individual when they create their account, which must be created within 6 months of purchase. Upon creating an account, a learner will have 90 days access to 9 workshops. It takes approximately 9-10 hours to complete the whole course.

What happens when a subscription expires?

We’ll notify the learner when the subscription is about to end.

Can more than one person use the same login?

We recommend only one individual use the same login because the platform is personalised. It will log information to the user’s profile and save their settings, work, and preferences as they work through the workshops. If more than one person uses the same login, there will be crossovers in the data and the course won’t function properly.

Educator Pricing FAQS


What is the difference between an Educator Small Group subscription and a Large Group subscription?

A Small Group Sub is for 1-19 users and includes:

  • Full 90 access to the Launchpad and all features
  • Course certificate
  • Resources and templates that can be customised
  • Workshop Summary documents

A Large Group Sub includes all of the above features for a minimum of 20 users, plus:

  • Free administrator subscription
  • Access to Houston administrator dashboard
  • Opportunity to have all users fully funded (ie.no cost to your organisation)

What is a free administrator subscription?

A Large Group purchase entitles you to an administrator account. The holder of an administrator account is an authorised person from your organisation (eg. a teacher) that will have access to the course and the Houston dashboard.

What is Houston?

Houston is our admin dashboard, which is only available when you register a Large Group for the Launchpad. It enables you to view course participant details, monitor student engagement and view learner progress for your classroom, school, or organisation.

Is it possible to purchase one stand-alone module or workshop?

You cannot buy one module or workshop. A learner must complete each workshop in the order that they unlock, as they are required to obtain certain skills and capabilities to progress.

How do I apply for funding?

If you would like to find out more about how group access to the Launchpad can be funded, you can click on ‘Contact’ in the main menu, fill in our contact form and we’ll get in touch with you.

How soon can I gain access to the Launchpad?

If you are paying for a Small Group subscription via our website, once your payment has been processed, you will receive instructions to gain immediate access to the Launchpad. If you are purchasing a Large Group subscription, you will be prompted to fill in a form so we can review your requirements, set up a facilitator account, and generate an invoice. Full payment must be received before access to the Launchpad is granted.

How long will the group subscription last?

A subscription start date is triggered by an individual when they create their account. Any individual accounts under a group subscription must be created within 6 months of purchase. Upon creating an account, a learner will have 90 days access to 9 workshops. It takes approximately 9-10 hours to complete the whole course.

What happens when a subscription expires?

We’ll notify the learner when the subscription is about to end.

Can more than one person use the same login?

We recommend only one individual use the same login because the platform is personalised. It will log information to the user’s profile and save their settings, work, and preferences as they work through the workshops. If more than one person uses the same login, there will be crossovers in the data and the course won’t function properly.


Business Pricing FAQS


What is the difference between a Business Small Group subscription and a Large Group subscription?

A Small Group Sub is for 1-9 users and includes:

  • Full 90 access to the Launchpad and all features
  • Course certificate
  • Resources and templates that can be customised
  • Workshop Summary documents

A Large Group Sub includes all of the above features for a minimum of 10 users, plus:

  • Free administrator subscription
  • Access to Houston administrator dashboard

What is a free administrator account?

A Large Group purchase entitles you to an administrator account. The holder of an administrator account is an authorised person from your organisation (eg. Manager) that will have access to the course and the Houston dashboard.

What is Houston?

Houston is our admin dashboard, which is only available when you register a Large Group for the Launchpad. It enables you to view course participant details, monitor learner engagement and view learner progress for your business or organisation.

Is it possible to purchase one stand-alone module or workshop?

You cannot buy one module or workshop. A learner must complete each workshop in the order that they unlock, as they are required to obtain certain skills and capabilities to progress.

How soon can I gain access to the Launchpad?

If you are paying for a Small Group subscription via our website, once your payment has been processed, you will receive instructions to gain immediate access to the Launchpad. If you are purchasing a Large Group subscription, you will be prompted to fill in a form so we can review your requirements, set up a facilitator account, and generate an invoice. Full payment must be received before access to the Launchpad is granted.

How long will the group subscription last?

A subscription start date is triggered by an individual when they create their account. Any individual accounts under a group subscription must be created within 6 months of purchase. Upon creating an account, a learner will have 90 days access to 9 workshops. It takes approximately 9-10 hours to complete the whole course.

What happens when a subscription expires?

We’ll notify the learner when the subscription is about to end.

Can more than one person use the same login?

We recommend only one individual use the same login because the platform is personalised. It will log information to the user’s profile and save their settings, work, and preferences as they work through the workshops. If more than one person uses the same login, there will be crossovers in the data and the course won’t function properly.

Got a question about something else?

 

Got a question about something else?

Get in touch and we’ll get back to you as soon as possible.

false